MSP Control Center · Maintenance scheduling
Maintenance across every customer
Proposed interface concept Not released. A design for discussion, drawn in HTML and CSS; not a screenshot of working software.
Maintenance windows per customer on one timeline, the rollout ring each customer is in, customer approvals still needed, and conflicts such as an update window that clashes with a migration cutover. The figures shown are example data.
Proposed interface concept Not released · example data · subject to change
- Files 4.6.2 overlaps the Kestrel cutoverSat 5 Dec 22:00 · the change freeze for the migration cutover runs Fri 4 Dec 18:00 to Sat 12 Dec. Maintenance is blocked for Kestrel.
- AFAlder & Finch · Mail 1.14.3Sat 28 Nov · asked 13 Nov · reminder Mon 23 NovAwaiting
- PPPinecrest · Mail 1.14.3Sat 28 Nov · asked 13 Nov · has 2 open security alertsAwaiting
- HSHarbor Street Dental · through 5 DecApproved 12 Nov by the practice manager · outside clinic hours onlyApproved
Without the customer’s approval the window is skipped and the update moves to the next one.
- 1Pilot · 2 tenantsRidgeline IT, Meadowlane Bakery · installs once approved
- 2Early · 3 tenantsHarbor Street, Kestrel, Brightwater · after Pilot is healthy 48 h
- 3Broad · 4 tenantsNorthfield, Alder & Finch, Cobalt Ridge, Pinecrest · after Early is healthy 7 days
A snapshot is taken before every window; a failed health check stops the ring.
| When | Change | Ring | Customers | Approval |
|---|---|---|---|---|
| Tue 17 Nov20:00–22:00 | Identity 3.2.1 · securityOU-SA-2027-005 · Pilot ring | Pilot | Ridgeline IT, Meadowlane Bakery | Needs MSP approval |
| Sat 21 Nov02:00–04:00 | Mail service 1.14.3 · securityOU-SA-2027-004 · Early ring | Early | Harbor Street Dental, Kestrel, Brightwater | Approved · incl. Harbor Street |
| Sat 28 Nov02:00–04:00 | Mail service 1.14.3 · securityOU-SA-2027-004 · Broad ring | Broad | Northfield, Alder & Finch, Cobalt Ridge, Pinecrest | 2 customers awaited |
| Sat 28 Nov02:00–04:00 | Identity 3.2.1 · securityOU-SA-2027-005 · Early ring | Early | Harbor Street Dental, Kestrel, Brightwater | Needs MSP approval |
| Sat 5 Dec02:00–04:00 | Identity 3.2.1 · securityOU-SA-2027-005 · Broad ring | Broad | Northfield, Alder & Finch, Cobalt Ridge, Pinecrest | Not requested yet |
| Sat 5 Dec22:00–24:00 | Files 4.6.2 · fixNo advisory · Early ring | Early | Harbor Street Dental, Kestrel, Brightwater | Conflict · Kestrel cutover |
Shape this before it is built
This screen is a proposal. MSP design partners review concepts like this one against how they actually run customers, and say what is missing.