MSP Control Center · Administration on a phone
The urgent tasks, on a phone
Proposed interface concept Not released. A design for discussion, drawn in HTML and CSS; not a screenshot of working software.
Three phone screens: an organization administrator resetting a user’s MFA, an MSP technician’s alerts across customers, and an infrastructure incident acknowledged from the Infrastructure Control console. The figures shown are example data.
Proposed interface concept Not released · example data · subject to change
09:14
UsersNorthfield Accounting
OPOwen Priceowen.price@northfield.exampleFinance · added 9 Nov
Sign-in methods
- Authenticator appPixel 7 · reported lost 08:15Lost
- PasswordChanged 9 Nov
- Security keyNone registered
Reset MFA for Owen Price?
- Removes the lost authenticator app
- Owen sets up MFA again at next sign-in, within 24 hours
Organization admin · reset MFA
11:20
RVAlertsRidgeline IT · 6 of 8 customers
All 7Mine 3Critical 1
- Kestrel LogisticsCritical Nightly backup failed: Files library 02:40 · assigned to you
- Northfield AccountingHigh Account locked after 5 failed sign-ins 11:12 · sam.ortega · new country
- Harbor Street DentalMedium Front desk mailbox at 95% of 25 GB 10:05 · unassigned
- Pinecrest Property MgmtMedium DKIM key expires in 6 days 09:00 · unassigned
- Northfield AccountingLow Mail forwarding to an outside address 09:30 · dana.whitlock
- Alder & Finch ArchitectsLow Mail certificate renews in 14 days Automatic · no action needed
- Brightwater VeterinaryInfo Maintenance tonight 02:00–04:00 Broad ring · 2 updates
Customers7AlertsUpdatesAccessMore
MSP technician · alerts across customers
02:27
INC-2047Infrastructure Control · Production
Outbound mail relay failing on mail‑02
ImpactOutgoing mail queued · 12 messages
Likely causeSpool volume 98% full
Recovery3 restarts tried · stopped
On callYou · then S. Reyes at 02:46
- 02:14Detected: SMTP check failed 3×
- 02:16Restart loop stopped
- 02:16Pushover and email sent to you
- 02:26SMS sent · not acknowledged
Suggested fixExpand the mail-02 spool by 20 GB. Needs a second approver.
Acknowledge
Escalate to S. Reyes
Overview2AlertsHostsUpdatesMore
Infrastructure Control · incident
Shape this before it is built
This screen is a proposal. MSP design partners review concepts like this one against how they actually run customers, and say what is missing.