A monthly report a customer can read

Proposed interface concept Not released. A design for discussion, drawn in HTML and CSS; not a screenshot of working software.

A customer-facing health summary: incidents and how they were resolved, updates applied, backups and verified restores, storage growth, security events and open recommendations. The figures shown are example data, not measured results.

Monthly service report Northfield Accounting November 2026 · Office Unbound, hosted by Ridgeline IT · live since 3 Nov

Prepared byRosa ValdezRidgeline IT

A quiet first month. Two short incidents, both fixed the same day. Three updates went in during your Saturday maintenance window. Every nightly backup succeeded and two test restores were checked. Two recommendations need a decision from you.

Incidents2Both resolved the same day

Updates applied3Inside maintenance windows

Nightly backups12 of 122 restore tests verified

Storage612 GB+11 GB this month · 1 TB quota

Blocked sign-ins37No account compromised

Incidents

Incident	What happened	Cause and fix	Resolved
INC-10426 Nov, 09:20	Mail to one outside domain delayed14 messages arrived up to 47 minutes late	The recipient’s server was slowing mail from a new sending address. We spread the sending and registered with their provider.	Same day, 10:07
INC-105110 Nov, 14:05	Files not syncing on two Macs2 people; no files lost, all safe on the server	A known issue in the sync client on macOS 15. Version 4.6.1 fixed it and was installed on both Macs.	Same day, 16:30

Updates applied

Sat 7 NovMail service 1.14.2Security fix · 02:00–02:41 · no interruption seen
Sat 7 NovDocument editor 2.8.4Fixes for tables in shared documents
Tue 10 NovSync client 4.6.1, 2 MacsInstalled to fix incident INC-1051
Sat 28 NovNext: Mail service 1.14.3Security fix · scheduled 02:00–04:00

Backups and restore tests

12 of 12 nightly backups succeeded3–14 Nov · copy kept at a second site
Restore test, 5 Nov: one mailbox, 2.1 GBRestored to an isolated test tenant · item count matched
Restore test, 12 Nov: “Clients/2025” folder8,412 files · every checksum matched
Kept for 30 days, then monthly for 12 months

Storage

612 GBof 1 TB · 61%

Service	Used	This month
Mail and calendar	268 GB	+5 GB
Files	318 GB	+5 GB
Docs	26 GB	+1 GB

At this rate the quota lasts well beyond the next 12 months.

Security events

Sign-in attempts blocked: 37; Password guessing against 4 accounts from 9 countries; none succeeded
Phishing messages quarantined: 64
Harmful attachments blocked: 3
People enrolled in MFA: 46 of 48
Administrator role changes: 0
Ridgeline access to your data: None

Recommendations

HighEnrol the last two people in MFATheir grace period ends Fri 20 Nov; after that they cannot sign in until enrolled.Your action
MediumAdd a DMARC record for northfield-cpa.exampleWithout it, others can more easily send mail that pretends to be from the alias domain. We can add it if you give us DNS access.Your decision
LowSet a retention rule for the Payroll shared mailboxPayroll mail is kept indefinitely today. Seven years matches your stated policy.Your decision

All figures are example data. They describe what was measured this month; they are not a service-level guarantee. Your service agreement with Ridgeline IT sets the commitments.