MSP Control Center · Customer detail
One customer, from the provider’s side
Proposed interface concept Not released. A design for discussion, drawn in HTML and CSS; not a screenshot of working software.
A single customer tenant as the MSP sees it: isolation and data location, services turned on by group, users and storage, the current migration wave, maintenance window and ring, open alerts, and which technicians have access with which role. The figures shown are example data.
Proposed interface concept Not released · example data · subject to change
- Own directory, sign-in and admin roles
- Own databases and storage namespace
- Own encryption keys, rotated yearly
- No search or sharing across customers
- Mail and calendarAll users · 640 GB186
- FilesAll users · 760 GB186
- DocsNot in plan · trial available—
- ChatAll users186
- MeetOffice and dispatch groups64
- VoiceAdd-on · not ordered—
User counts are people with the service on. Services are turned on by group.
- Pilot12 of 12Complete
- 2Operations and dispatch38 of 52Running
- 3Warehouse0 of 74Starts 23 Nov
- 4Office, shared mailboxes, sites0 of 48Starts 30 Nov
- Sat 21 Nov02:00Mail service 1.14.3 · securityApproved by R. ValdezApproved
- Sat 28 Nov02:00Identity 3.2.1 · securityAfter Pilot is healthy for 48 hoursNeeds approval
- Sat 5 Dec22:00Files 4.6.2 · fixClashes with the cutover · suggest 12 DecConflict
- 3 items over the 150 MB message limitMigration · wave 2 · a.reyes, d.kowal · assigned R. ValdezOpen
- Sign-in from a new device, d.priceResolved 12 Nov · confirmed by the user
- Source throttling during wave 2Resolved 14 Nov · retried automatically
- RVRosa ValdezLevel 2 Technician · Primary technicianPrimary
- DRDan ReyesLevel 3 · Senior Engineer · Migration leadMigration
- SISam ItoLevel 3 · Senior Engineer · EscalationsEscalation
- MCMei ChenManager · Approves changesApprover
- DPDana Price · customer administratorKestrel IT manager · own organization only · approves data accessDelegated
No one at Ridgeline can read mail or files without Dana’s approval. Every access is logged.
- 10:00SystemDelta sync for wave 2 finished · 2,318 new items copied
- 09:41Dan ReyesRequested 4-hour read access to j.marsh to trace an invoice · sent to customer
- 09:12Rosa ValdezApproved Mail service 1.14.3 for the Sat 21 Nov window
- 08:30Dana PriceAdded 3 warehouse starters to the “Warehouse” group (customer admin)
- YesterdayRosa ValdezLowered DNS TTL check passed for MX and autodiscover
- October 2026 monthly reportSent 2 Nov to Dana Price · openedView
- Migration status, weeklyNext Mon 16 Nov · to Dana Price and Dan ReyesScheduled
- November 2026 monthly reportDraft · sends Tue 1 DecPreview
Shape this before it is built
This screen is a proposal. MSP design partners review concepts like this one against how they actually run customers, and say what is missing.