MSP Control Center · Managed service providers
Many customers, kept apart
Proposed interface concept Not released. A design for discussion, drawn in HTML and CSS; not a screenshot of working software.
The MSP Control Center lists each customer organization as its own tenant, with users, modules, service status, storage against quota, migration state, alerts and update status. Technicians see only the customers and actions their role allows; provisioning, plans and maintenance run from one place. The figures shown are example data.
Proposed interface concept Not released · example data · subject to change
| Organization | Users | Modules | Status | Storage | Migration | Alerts | Updates |
|---|---|---|---|---|---|---|---|
| NANorthfield Accountingnorthfield.example | 48 | MailFilesDocsChatMeet | Operational | 612 GB of 1 TB | Complete | 0 | Up to date |
| KLKestrel Logisticskestrel-logistics.example | 186 | MailFilesChatMeet | Operational | 1.4 TB of 3 TB | Wave 2 of 4 | 1 | 2 pending |
| HSHarbor Street Dentalharborstreetdental.example | 22 | MailFilesDocs | Operational | 140 GB of 250 GB | — | 0 | Sat 02:00 |
| AFAlder & Finch Architectsalderfinch.example | 31 | MailFilesDocsChat | Degraded | 1.7 TB of 2 TB | — | 1 | Up to date |
| BVBrightwater Veterinarybrightwatervet.example | 17 | MailFiles | Operational | 88 GB of 250 GB | Assessment | 0 | Up to date |
| CRCobalt Ridge Builderscobaltridge.example | 64 | MailFilesDocsChatMeet | Maintenance | 420 GB of 1 TB | — | 0 | Updating |
| PPPinecrest Property Mgmtpinecrestpm.example | 40 | MailFilesDocs | Operational | 305 GB of 500 GB | — | 2 | 1 pending |
| MBMeadowlane Bakerymeadowlane.example | 9 | MailFiles | Operational | 21 GB of 100 GB | — | 0 | Up to date |
- Reset passwords and MFA
- Manage mailboxes and groups
- Approve scheduled updates
- Read customer mail or files
- Export data or delete tenants
- Nowuntil 12:00Cobalt Ridge BuildersDocument editor 2.9.0 · users notified
- Sat 2102:00Harbor Street Dental, KestrelMail service 1.14.3 security fix
- Sat 5 Dec22:00Kestrel LogisticsMigration cutover · MX change
- Compute3 hosts · 30-day average 38%, busiest 71%
- Memory410 of 768 GB in use
- Storage, all tenants4.7 of 12 TB · Alder & Finch largest
Plan another host when the 30-day average passes 75%.
- Pinecrest: 5 failed sign-ins, new countrySecurity · 11:12 · account locked
- Pinecrest: admin role grantedSecurity · 10:58 · confirm with customer
- Alder & Finch: storage at 85%Capacity · raise quota or archive
- Kestrel: 3 items over size limitMigration · wave 2
Shape this before it is built
This screen is a proposal. MSP design partners review concepts like this one against how they actually run customers, and say what is missing.